Property managementCallum Reid (example)
Head of Property Management · Fictional profile
Portfolio management · Compliance
ProfileProperty management
One property manager. No surprises.
Landlords get a single point of contact, a fixed inspection calendar, written reports with photographs, and maintenance decisions explained before they are made. Sales and management share one office and one standard.
Rental appraisal
A rent estimate based on current rentals in your suburb, and a plan for leasing. No obligation.
Request a rental appraisalWhat you get
How we look after a property.
A single point of contact
Your property manager knows your property, your tenant and your preferences. You won't be passed around.
Fixed inspection calendar
Routine inspections twice a year on dates agreed at the start, each followed by a written report with photographs.
Maintenance explained first
Non-urgent work is quoted and sent to you for approval before it starts, unless you've set a pre-approved limit. Urgent repairs are actioned as the legislation requires.
Clear, itemised statements
Monthly statements show rent received, every expense and the invoice behind it. End-of-financial-year summaries are automatic.
Leasing process
From vacant to leased.
The same four steps for every property, with you informed at each one.
- 01
Rental appraisal
We inspect the property, compare it with current rentals in the suburb and recommend a rent range and any preparation worth doing.
- 02
Marketing and inspections
Photography, portal listings and scheduled open inspections hosted by our leasing consultant. Prospective tenants register online.
- 03
Applications
Every complete application is reference-checked and presented to you with a recommendation within two business days. The choice is yours.
- 04
Lease and move-in
Lease signed electronically, bond lodged, a photographed condition report, and a proper induction to the property for the tenant.
Inspections and communication
What happens during a tenancy.
Routine inspections
Twice a year, with seven days' written notice to the tenant, and a photographed report to you within two business days.
Rent reviews
Reviewed at each renewal against current rentals in the suburb, with a recommendation and the comparables we used.
Tenant communication
Tenants log maintenance and questions through a portal, and every message is acknowledged the same business day.
Arrears and compliance
Rent is monitored daily. Smoke alarm, safety and legislative requirements are tracked and handled on your behalf.
Your team
Who looks after your property.
Property management
Landlord FAQ
Questions landlords ask first.
How do you choose a tenant?
We present you with every complete application along with our reference checks and a recommendation. The decision is yours. We do not accept applications before an inspection.
How often are routine inspections?
Twice a year, on a calendar agreed at the start of the management. You receive a written report with photographs after each one.
How is maintenance handled?
Tenants log maintenance through the tenant portal. Anything urgent is actioned immediately under the tenancy legislation; anything else is quoted and sent to you for approval before work starts, unless you have set a pre-approved limit.
What are your management fees?
A percentage of rent collected, plus a letting fee when a new tenancy begins, set out in the management agreement. There are no charges for inspections, statements or tribunal attendance.
Can you take over a property that is already tenanted?
Yes. We handle the transfer with your current agent, review the existing lease and condition report, and introduce ourselves to the tenant in writing.
Rental appraisal
Find out what your property would rent for.
We’ll inspect the property, compare it with current rentals and send a written estimate. We don’t promise returns; we show you the comparables.
Already renting with us?
Existing tenants can log maintenance, ask about their lease and find inspection information on the tenants page.